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How to Fix the WordPress Error “The site is experiencing technical difficulties”

How To Fix The Wordpress Error “the Site Is Experiencing Technical Difficulties”

written by Nile Flores

May 16, 2019

There are a lot of error that you can encounter with WordPress, like internal server errors, database connection errors, and even ones that say “The site is experiencing technical difficulties.” A lot of times, the full error is:

“The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”

So, you’re probably wondering what it means, and how to fix it? Well, hopefully you’ll be able to solve it, but if you’re not comfortable with troubleshooting WordPress problems, or afraid you’ll mess something up, WP Fix It can help with this issue. Just purchase a regular fix it ticket. https://www.wpfixit.com/product/wordpress-support/


What does this error mean?

If you’ve ever heard of the Blue Screen of Death with Windows, well WordPress has an equivalent, which is called the White Screen of Death. That seems scary. The error “The site is experiencing technical difficulties” is actually a similar version of the White Screen of Death. After WordPress 5.2, this is usually seen instead of the former White Screen of Death. Please do note that even though it may be scary, your site isn’t lost. It can be fixed.


How to Fix the WordPress Error “The site is experiencing technical difficulties” issue

A lot of times, the simple issue is to rollback the site. To do that, you need to have a backup of your site. Unfortunately, not everyone backs up their site, so if you’re reading this, and one of those people who don’t have a backup available, then this troubleshooting tutorial is for you.

In order to fix the issue, you have to find out where the issue went wrong. You do this by troubleshooting whether it was a theme or plugin conflict.

How To Fix The WordPress Error “the Site Is Experiencing Technical Difficulties”

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Theme Conflict Troubleshoot

To perform this, you just activate a default theme, like Twenty Nineteen. Unfortunately, because your site is showing an error, you will need to perform the troubleshoot with either your web host’s file manager (like cPanel’s Filemanager), or use FTP or sFTP (it’s like secure version of FTP.) It’s important to note that in switching themes, you won’t lose your chosen theme’s settings. To do this, you rename your active theme’s folder by adding DISABLE or OFF to the end of the folder’s name. For example, if you’re using Twenty Eighteen and the folder is ‘twentyeighteen’, you would name it ‘twentyeighteenDISABLE’ or ‘twentyeighteenOLD’ . Go back to the front of your site and refresh.

The goal is to see if the error goes away. If it doesn’t, it’s not a theme issue. Make sure to rename the folder back to its original name when you’re done troubleshooting.


Plugin Conflict Troubleshoot

If it’s not the theme, it might be a plugin issue. In a way, troubleshooting is similar. However, it’s much easier to rename the plugin folder to ‘pluginsOFF’. Visit the site, and log-in. This will turn off all of the plugins. Please note that it won’t remove the original settings of those plugins, as they will be there when you reactivate them later on.

Once the plugins are off, go back and rename the folder back to ‘plugins’. Go to your WordPress admin area and reactivate each, one-by-one, until you get the screen that says “The site is experiencing technical difficulties”. The plugin that you just reactivated, is the problem.

How To Fix The WordPress Error “the Site Is Experiencing Technical Difficulties”

(Change plugins folder name via cPanel)

How To Fix The WordPress Error “the Site Is Experiencing Technical Difficulties”

(Change plugins folder name using FTP – Filezilla)

Again, if you’re not comfortable doing any of these troubleshooting steps, WP Fix It is here to help solve this issue. https://www.wpfixit.com/product/wordpress-support/

Once you’ve found the problem, you most likely want to rollback the theme or plugin that caused it. You can do this a couple ways.

  1. Download the original plugin files directly from the WordPress plugin directory, and replace the plugin via Filemanager with your web host (or cPanel), or through FTP or sFTP.
  2. Use WP Rollback plugin https://wordpress.org/plugins/wp-rollback/ to roll the plugin back to the previous version.

If you use WP Rollback, it will give you several versions to choose from. It will tell you what version you have. Below, you can follow the images to get an idea of how to use WP Rollback.


Step 1: Choose the plugin to rollback. Click ‘Rollback’ if it is available in the plugins listed in your WordPress admin.

The site is experiencing technical difficulties

Step 2: Choose the version you want to rollback to.

The site is experiencing technical difficulties

Step 3: Read the warnings. It might be better to test, before rollback. Only rollback if you’re sure.

The site is experiencing technical difficulties

You will want to hold off to update when the developer does another release of the plugin or theme.

Hopefully this article will help you through solving this issue with “The site is experiencing technical difficulties”, but if you’re not computer savvy to troubleshoot, then no worries, we’re here to help at WP Fix It. https://www.wpfixit.com/product/wordpress-support/

Once you’ve troubleshooted the issue and everything is up and functioning on your WordPress site, as expected, you should consider using a backup plugin like UpdraftPlus, and backing up your site.

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28 Comments

  1. Joseph

    Many thanks! Mine was a theme issue

    Reply
  2. Dharmadhar behera

    hi, i have the issue “The site is experiencing technical difficulties.”
    I have check both plugin and theme, but did not get resolution, kindly help me.

    Reply
    • WP Fix It Support

      Look in the menu on our site and click on “FIX YOUR SITE” then select General Support for immediate attention.

      Reply
  3. Lukman

    Thank you, It works for me.

    Reply
  4. Hamxa Ahmad

    i tried many times to change name of plugins and themes and still the issue is there

    Reply
    • WP Fix It Support

      Look in the menu on our site and click on “FIX YOUR SITE” then select General Support for immediate attention.

      Reply
  5. Bonny

    Thanks! It helped me!

    Reply
  6. dotch

    I have an WP auto-update plugin, so I guessed this plugin updated an unknown plugin to a newer version containing a bug. I could identify the buggy plugin (WP Translate) which was updated today in my C-Panel file manager ‘Last Modified’ colomn. I simply disabled this plugin by renaming it to *_OFF.

    Reply
  7. Fyreweb

    Your are a LIFE SAVER. thank you very much

    Reply
  8. Vishal Kumar

    Hey Nile, Thanks for this post actually I’m facing this issue and losing my traffic.
    but your post help to resolve this issue.

    Reply
  9. Ali David

    Awesome tutorial. Really made my day!

    Reply
  10. Andro

    Hi Nile,

    Thank you for this tutorial, I manage to access my site again.

    Cheers,
    Andro

    Reply
  11. Eben

    Wow! WPfixit, you are the best!

    Reply
  12. Geval

    Thanks a lot, very useful website

    Reply
  13. Isa

    I actually got this “white screen of death” after a PHP update. Do you think these same instructions apply?

    Reply
    • WP Fix It

      Look in the menu on our website and click on “FIX MY SITE” after that scroll down below the video and select General Support for immediate attention.

      Reply

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