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24/7 WordPress Support Since 2009

Our History

Back when we started our business in 2009, there were very few companies that were specializing in WordPress Support. It was mostly freelancers that built WordPress sites and then had to support them.

There was no one offering flat fee support. We invented and perfected the flat fee WordPress support model and to this day are still the leaders.

Customers love us
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24/7 WordPress Support

Jarrett Gucci

Owner & Founder

Our Founder is Driven and focused for SUCCESS!

Meet our owner and why he created this company.

Hello. My name is Jarrett Gucci and I come from a retail background that started at Home Depot in Buffalo NY as cashier and 18 months later was asked to be a project manager based out of Carson California with a goal of opening 12 stores in 14 months.

This goal was accomplished. I have also been an area manager at Big Lots and Bed Bath and beyond.

I left my very last retail career as a district manager at Linens & Things in 2007 to pursue a hobby of website development as hoped I could make some money doing it. After 4 years of building and managing WordPress sites, one Sunday afternoon while my wife was asleep on the couch, WP Fix It was born.

The business idea for this company was modeled after the Apple Support service. Apple Support allows you to pay a flat fee and have your issue worked on until resolved.

This concept seemed great for WordPress Support so then began WP Fix It in 2009 and since we have serviced over 382,000 WordPress support tickets to customers all over the world.

Something other than our superior and friendly support is the fact that we operate 24 hours a day 7 days a week and can provide INSTANT WORDPRESS SUPPORT to those that need it most and need it fast.

Something you may not know about me besides all this I just mentioned, is that when I was 15 years old my neighbor gave me a 1962 dodge dart and I completely took it apart and rebuilt it. Was extremely fun at the time but would never do that again…

So that is some of my background and I will just leave you with our Mission Vision Statement here at WP Fix It. We don’t just fix WordPress, WE CHANGE LIVES by offering true 24/7 WordPress Support.

Our Company History Since 2009

See Jarrett Speaking About WordPress

Our Team Below Providing 24/7 WordPress Support

Home Agents

Kumar

Support Agent
Infection Specialist
Migration Specialist
PHP Specialist

Kumar is a WordPress developer with 8 years of experience. His skill set includes custom PHP and API works. He worked with various challenging projects also have good eye for making responsive websites. Created lot of custom plugins and themes for website development agencies. I live to give 24/7 WordPress Support.

How Long Have You Been Using WordPress?
Since 2009

How Did You Discover WordPress?
searched for a good, versatile and easy to use CMS that narrows my search to WordPress

How Do You Use WordPress?
I use WordPress for almost all type of works since there is no limitation and versatile

How Has WordPress Impacted You?
WordPress gave me a way out and start my own career as freelancer

What Do You Do When Not Working?..
I love cooking and do clay modeling

What Is Your Favorite Movie?
Wall E

What Is Your Favorite Food?
Briyani

mohit

Mohit

Support Agent

I’ve been a Support Agent since May 2016 and have since helped over 500 customers resolve their WordPress-related issues. I’ve worked internationally, in-house, and remotely on projects for leading brands, agencies, startups, and charities. I care deeply about creating world-class, useful, and beautiful products that help people and make a difference. I can be as involved in your project as you need me to be; from the seed of the idea, to sketches, creative direction, design, copy-writing, system design, and even the front-end and back-end as well as custom  WordPress development. I live to give 24/7 WordPress Support.

How Long Have You Been Using WordPress?
12 years and counting! I’ve worked on my first WordPress website in early 2008.

How Did You Discover WordPress?
I discovered WordPress 8 years ago while I was searching for a movie and saw a mesmerizing site which I inspected found its build on a CMS named WordPress and than I start to explore about it and now here I am.

How Do You Use WordPress?
I use WordPress on a daily basis while fixing all sorts of WordPress-related issues as well as developing new WordPress websites for clients worldwide.

How Has WordPress Impacted You?
I learned a lot as a developer ever since I first started using WordPress. Being considered a WordPress developer has opened many windows of opportunities along the way.

What Do You Do When Not Working?..
I spend time with my family as well as play games.

What Is Your Favorite Movie?
Swades

What Is Your Favorite Food?
My favorite food would probably have to be Indian

Home Agents

Micky

Support Agent
Service Operator

Over 17 years experience as a software developer and super geek with a high attraction to any type of web interface. I live to give 24/7 WordPress Support.

How Long Have You Been Using WordPress?
Since 2010

How Did You Discover WordPress?
Being the nerd that I am!

How Do You Use WordPress?
I use WordPress to help other be successful.

How Has WordPress Impacted You?
WordPress enables me to create awesome sauce websites.

What Do You Do When Not Working?
I like to write music and other types of writing.

What Is Your Favorite Movie?
Despicable Me…;)

What Is Your Favorite Food?
Texas BBQ

Home Agents

Tammara

Support Agent
Service Operator

How Long Have You Been Using WordPress?
Since 2009

How Did You Discover WordPress?
I wanted to start a sewing blog for a hobby of mine.

How Do You Use WordPress?
Development and helping others succeed online

How Has WordPress Impacted You?
WordPress is awesome for me because it is always changing and this forces me to keep learning which I love to do.

What Do You Do When Not Working?..
Make clothes and gardening. Also love kick boxing…;)

What Is Your Favorite Movie?
Bodyguard

What Is Your Favorite Food?
Any type of pasta

Fred van der Meijde 1

Fred

Speed Specialist

How Long Have You Been Using WordPress?
Since 2012

How Did You Discover WordPress?
To be honest, by my customers as they were repeatedly requesting an CMS (content management system) based on WordPress.

How Do You Use WordPress?
Nowadays, I create all my websites with WordPress and further fix and optimize all kind of sites for customers.

How Has WordPress Impacted You?
WordPress enables me to create awesome websites and give clients easy access to create, edit or remove content.

What Do You Do When Not Working?
Repair jobs in and around the house

What Is Your Favorite Movie?
The Godfather.

What Is Your Favorite Food?
Spareribs from the BBQ.

Ralph b

Ralph

Support Agent
Infection Specialist
Migration Specialist
Speed Specialist
PHP Specialist
Page Experience Specialist

How Long Have You Been Using WordPress?
Since 2008

How Did You Discover WordPress?
On accident actually. I was working with a client that I was building an HTML website for. They started talking to me about this blogging platform that they were using to generate new clients for their business. I got intrigued and it turns out it was WordPress. Since then I never looked back and I never used another platform for development. 

How Do You Use WordPress?
I do it all here at WP Fix It. I am the one they call on for all the complex and heavy lifting tasks.  Would not have it any other way either.  I love a good WordPress challenge and trust me I see many of them here and get great pleasure resolving them.

How Has WordPress Impacted You?
WordPress 

What Do You Do When Not Working?..
I actually really enjoy doing woodworking and have built a lot of furniture that I use in my house.

What Is Your Favorite Movie?
JFK

What Is Your Favorite Food?
Any type of Asian cuisine

Meet Our Management Staff

Home Agents

Randal

Service Manager

I have been using WordPress since 2007 but I do not handle the actual support request that our customers submit here. Instead I am the service manager in charge of all staff and all service standards. I take my position extremely seriously and ensure that we are always not only meeting but exceeding customer expectations. I live to give 24/7 WordPress Support.

Everyday I am very fortunate because I get to work with a great team and we have a saying here that we use often that “We do not just fix WordPress, WE CHANGE LIVES“.

What Do You Do When Not Working?
I love to camp with my family and play hockey.

What Is Your Favorite Movie?
Good Fellas

What Is Your Favorite Food?
Buffalo Wings


Home Agents

Kalvin

Operations Manager

While I do know a small amount of WordPress and how to work with it, my main goal here at WP Fix It is hardware management. I manage all the computers and mobile devices our agents use to service WordPress support tickets. I also spend a large portion of my time doing server management making sure that our site and supporting software we use to troubleshoot WordPress issues is always working at full capacity. I live to give 24/7 WordPress Support.

What Do You Do When Not Working?
I like to spend time with my family and take them fishing.

What Is Your Favorite Movie?
Changing Lanes

What Is Your Favorite Food?
Hands down all day CHEESE BURGERS! <~~~I know very bad for me.

World’s Fastest WordPress Support

WE ARE ALWAYS OPEN AND ALWAYS HERE TO HELP