WordPress Support

The Fastest Way to Remove a WordPress Infection From Your Site

The Fastest Way to Remove a WordPress Infection From Your Site

Let us just start by saying to those reading this, WE ARE SO SORRY if your WordPress site is infected right now with malicious code or malware. This surely not only may be impacting the visitor experience but also good be hurting your search engine rankings if you...

New Customer Profile Area

New Customer Profile Area

So we had a customer that uses our service often mention that it would be great if we kept FTP or web host login credentials on file for easy access on future tickets. We did not have this in place because we have always just asked for it if needed. Not all tickets...

WordPress Support for Agencies and Freelancers

WordPress Support for Agencies and Freelancers

Our newest GAME CHANGING service is the WordPress Support for Agencies system which will allow Agencies and Freelancers alike to have a branded place they can send their clients and get instant support. This type of WordPress Support is one of a kind and allows...

9 SUPER Useful Customer Support Tools

9 SUPER Useful Customer Support Tools

You’re solving one ticket after the other without a break. But you don’t seem to be making a dent in your ticket queue. The same old questions come in over and over again, and to make things worse your customers are reopening resolved tickets because they don’t...

Introducing LIVE Agent Chat

Introducing LIVE Agent Chat

WP Fix It now lets you chat with your Agent LIVE That's right.  We just added LIVE Agent Chat to our ticket system.  This means that you can speak with the agent working on your issue LIVE as it is being done. See it in action below. CLICK ABOVE TO VIEW FULL SIZE...