HostGator Malware Removal Says “Sitelock Needs to Clean Your Site”

Are you in a panic because of HostGator Malware Removal?

We must start this off by saying that we think Sitelock is an AMAZING company that provides high level security solutions for WordPress sites. Sitelock is an industry leader in website security and infection cleanup.

They have partnered with many premium web hosting companies to react to infections that the hosting companies’ customers may be victim to. When a customer reports an infection or the hosting company representative discovers one they will tell the customer that “Sitelock Needs to Clean Your Site”.

So what we would like to share with you is an alternative to Sitelock services in the event that your website is infected. Depending on the agreement that the hosting company has with Sitelock, the cost of an infection removal can be $199+.

In some cases there may even be ongoing monthly fees. Now you will surely get top notch service with Sitelock but this cost may not be affordable for many WordPress site owners.

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Some of the highlight of our service are below:

  One Time Cost

  WordPress Support Same Day Service – We Start Right Away

  WordPress Support Guaranteed and Proof of Clean Website

  Detailed Scan of all Website Files

  Removal of all Infected Files

  WordPress Support Perform Security Enhancements

  WordPress Support Blacklist Removal if Needed

What to Do When HostGator Reports Malware on Your WordPress Site

A HostGator malware or security alert usually means that suspicious code, a compromised file, or another infection indicator was found in your hosting account. The message that “SiteLock needs to clean your site” does not necessarily mean you must immediately purchase the first cleanup option presented. It means the infection should be investigated and removed carefully.

Before changing files, document the warning and make a backup of the current site. The backup may contain infected files, so do not treat it as a clean restore point. If the site is still accessible, change WordPress administrator, hosting, and database passwords, and avoid using the same password on multiple accounts.

1. Ask HostGator which domain, files, or security finding triggered the alert.
2. Check whether the warning applies to one site or multiple sites in the hosting account.
3. Put the site in maintenance mode or restrict access if visitors may be exposed to malicious content.
4. Scan the complete WordPress installation, including themes, plugins, uploads, and files outside the usual WordPress directories.
5. Remove malicious code and unauthorized files, then update WordPress, plugins, and themes from trusted sources.
6. Review administrator accounts, scheduled tasks, redirects, and hosting settings for changes made by an attacker.
7. Request a fresh scan or review after cleanup and keep evidence that the site is clean.

SiteLock is one cleanup option offered through some hosting arrangements, but the price and included work depend on the plan and agreement. The article’s cited price is an example rather than a universal SiteLock cost; ongoing monitoring may also be separate from one-time malware removal. Ask for the total price, renewal terms, scope of scanning, blacklist assistance, and whether cleanup covers all sites in the account before approving service.

If HostGator has suspended the site, contact support to learn what must be completed before reactivation. Do not simply delete the file named in an alert without checking for backdoors or related changes, because removing one visible symptom may leave the rest of the compromise in place.