WANT US TO SPEED UP YOUR SITE?
WANT US TO SPEED UP YOUR SITE?

My Siteground Hosting Review and Why I Would Trust My Kids With Them

written by Jarrett Gucci

April 30, 2018

Jarrett GucciSo first let me start by introducing myself. My name is Jarrett Gucci and I am the Founder and Owner of WP Fix It. I really hope the title of this article grabbed your attention a bit. It is a very meaningful title to me as I am the father of 5 daughters ranging in age from 5 year old twins all the way up to an 18 year old college bound adult. I treasure my daughters greatly and when I sat here and thought how could I really express to the readers how much I trust this hosting company I am about to write about, it was easy. I would simply say that I WOULD TRUST MY KIDS WITH SiteGround. Yes I really would and I will explain why I would trust my most precious gifts in life with a hosting company. Do not think I am crazy just yet.

It all began back in 2008 when I was developer and earning my income from creating websites for small businesses. What a grind that was. I was a member of several professional business networking groups and spent so much time creating and nurturing new relationships to generate site development referrals. There was a gentleman named Nick that I had done some website edits for and he had a friend that needed to build and host a Joomla based website for the purpose of selling sunglasses online. Now at the time I was only helping and pitching WordPress development but how dare I say no to some money right. I had played with Joomla in the past but never actually did a full site build using the software. Anyways I was not worried and was confident I could figure it out and meet the deliverables presented to me by the client.

Now back in 2008 I was using Godaddy as the preferred hosting company for my development needs and the needs of my clients. With the Joomla build I decided to do some research to see if their was a hosting company that catered to hosting this type of software and had the support needed in case I hit a wall during setup. I did a few Google searches and also read many forums. I came across a company called SiteGround. They were marketing the fact that they specialized in CMS hosting for WordPress and Joomla platforms. This was a great find because at the time of discovery, they were offering a full year of hosting for only $10. I signed up and my first full Joomla development was a complete success with their support and guidance when needed.

Soooooo… over the next couple of years from 2009 -2011 Godaddy had gone through some massive growth and was really targeting the WordPress community to sell hosting. During this growth I personally noticed a dip in support and much more important to me a lull in hosting environment improvements. The best example of this was that Godaddy still was not using a cPanel platform for their web hosting control area which I had grown to love and adore when I built the Joomla site with SiteGround.

Towards the end of 2011, I began to use SiteGround for all of my new WordPress development clients. This was one of those business decisions you do not realize at the time that it will have massive long term benefits. I quickly started seeing that all the hosting environment issues I had at Godaddy did not exist with SiteGround. My favorite thing was the one click WordPress setup. With Godaddy I had to setup a WordPress install manually but SiteGround offered a 30-60 second setup area inside of their cPanel. TIME IS MONEY right!!!

In December of 2012 SiteGround released their proprietary Super Cacher system. I truly believe this was an actual holiday gift to their customers and that is why it was released in December…;) YUP, it was a game changer for speeding up slow WordPress sites. The amazing caching plugins off today either did not exist back then or were not super powerful in overall speed increase. SiteGround developed a caching system that was specific to their servers and worked hand in hand beautifully.

Progress and forward thinking is such a huge draw for me when selecting a company to use that can help perform the tasks I need to be successful. One thing that SiteGround has always done is stay ahead of the internet needs to make a website operate at its optimal level. But please do not take my word for it. Let me share 2 things below that they did to stay ahead of the demands of software and the world wide web.

  1. Always offer the choice to run the most recent version of PHP on your website.
    Where this was the most powerful was when PHP version 7.0 came out. PHP version 7.0 was one of the requirements needed to take advantage of HTTP2 browser technology. Take a look at https://kinsta.com/learn/what-is-http2 for a detailed explanation of HTTP2 and how powerful it is to website speed.
  2.  

  3. They offer FREE SSL certificates to their hosting customers.
    This is sooooo important. A SSL certificate allows you to run your site using HTTPS in the browser address. This encrypts the data on your site. Google is also getting strict about websites being required to load in HTTPS instead of just HTTP. Learn more about this at https://www.wpfixit.com/why-you-should-have-ssl-on-your-wordpress-website

Now let us move ahead a few years. I started WP Fix It in 2009 but continued to operate my development business until 2015. Check out our full company history with a timeline at https://www.wpfixit.com/company-history. By August of 2015 I was happily hosting over 300 client sites with SiteGround. I can also say with great joy that none of these sites were ever infected which I must pat myself on the back for part of that fact being the security measures I put in place on all sites but the other large portion of these sites staying safe was the ROCK STAR hosting environment SiteGround provided. This is a big part of that TRUST MY KIDS WITH THEM statement.

Another SUPER SUPER IMPORTANT fact to make here is the support. I have worked with all the major web hosts and many of the small ones and what I see most often is when a customer needs to ask a host something, the wait time is out of control. SiteGround has 3 ways to contact them for support. They offer phone, live chat or ticket system. I personally in all 10 years I have used their services, have never used the phone or live chat option. I always create a support ticket so that way I can reference back any info within that ticket that helps to answer my question. The response time on these tickets is BLAZING FAST. I believe the longest I have ever had to wait for an initial reply was 5 minutes. If that is not reactive support then I have no idea what is. You really do not want to be a situation where your site is down and you need host intervention but it will take 30 or more minutes to simply work through the support Que.


IN SUMMARY
I just wanted to share by SiteGround story with others and stress the fact that I have worked with the majority of hosting companies and would not recommend any other company for simple reason that I have found SiteGround to satisfy the needs that both myself and all of my past clients have had to make sure their site is functional and loading as it should all the time online.

Share some of your own SiteGround thoughts below in the comments…

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113 Comments

  1. Chris

    Great service and easy to digest for a novice like myself. No stone left unturned when you have an issue and a solution more often than not is found when you get in touch with a rep. Today was exceptional service and I’m very happy with the outcome. Thank you Siteground.

  2. James

    Konstantin has been so helpful for me today. Definitely the best advisor I have experienced with Siteground!

  3. Kelly Greenslate

    I’m new to siteground and wordpress. Dilbert T. was patient and was easy to work with. Thank you.

  4. Francis Stevens George

    Execellent all round!

  5. OG

    Excellent customer service from Lilia :) thanks!

  6. Panos

    Great service from Rumen! He was very helpful and insightful, as they say as smile goes a long way. Will definitely try SiteGround! Thanks :)

  7. Thobile Mogorosi

    Awesome! Very patient and clear. Perfect personality for the job

  8. Stephen

    I’m not the most technically advanced designer but Boyana B and Tsacho T helped me out with my backend configuration and made it really simple and easy – plus they did most of the work :)

  9. Susan

    This has one of the best support that I’ve encountered with hosting. And I’ve used a lot of companies from low end to high. They will not only help you out and manually do what they can for you, they also tell you how to do it yourself. I have never heard, that can’t be done. I’m sure there are things that can’t be done but I’ve never heard it. I’ve been given better options instead. A+

  10. Mr Baddhan

    Always fantastic support! Server performance is always fast!

  11. Hskob

    I’m new to Siteground but the support impressed me

  12. Irving

    great customer support and quick response

  13. santosh shitole

    Comment resolved my issue within minutes – thanks a lot for quick fix and expert support..
    love u – keep it going.

  14. Chris D

    Siteground is a blessing to be with. They are always prompt with their assistance, courteous and always solve my problem.

  15. Francesco La Manno

    Siteground has excellent assistance that allows you to request help at any time via live chat.
    Fantastic!

  16. Name *Ivan Fsp

    Thank you Siteground! Simply fantastic support!

  17. Antonio Bokšić

    The best support ever!

  18. Daniel Kosa

    Plamen saved me today. He is truly an asset who went way beyond the call to represent SiteGround in a professional way. Thanks to him my life is much easier. Stay safe all!

  19. Nathan

    I work in support so I can say for sure their support is awesome! They are crazy fast and always knowledgable!

  20. Gert J Nel

    Excellent support from Siteground!

  21. Simon B

    Superb service. One of the very good reasons I keep using Siteground.

  22. Van Glass

    Siteground just rocks…

  23. Tom J Eversman

    superior customer service. Prompt, speedy, friendly, knowledgeable, and patient. Will continue using my web agency with SG for years to come.

  24. Sandi

    Boris was wonderful.
    This was my very first website and I had made a mess. Although my work was not able to be saved, I regained access to my dashboard. On the bright side, i needed a fresh start.

  25. Emmanuel Tavarez

    great customer support and quick response

  26. David Foshee

    Great job, very helpful and we are very appreciative!

  27. J Mathew

    Excellent Customer support, swift and accurate. The Siteground Team know their job too well. Kudos to the technically sound customer support team at SIteground.

  28. Jeremy Bitton

    Very happy with the service I got from Eliyan! More importantly he seems like a great guy!

  29. Jimrey Dapin

    Mariya was helpful. She responsively answered my queries. Siteground never failed a great customer assistance.

  30. Kazel Cass

    Alexsandar was fast, efficient, friendly, professional, polite and helped me with exactly what I needed, even asking for clarification about what I wanted. 5 stars.

  31. Myra

    Excellent support from Vladimir. Thank you! ⭐⭐⭐⭐⭐

  32. Giselle Leeb

    I wanted to check a few things before buying hosting. I’ve used Siteground before for my clients. Great technical knowledge – it’s good to have somebody to explain things clearly!

  33. John in Dallas

    Kristian was such a rock star!! she helped me resolve my billing issue with zero hassle and without making feel like i was unimportant. she was quick, kind and understanding. ten thumbs up for Kristian and a thousand thank you’s!!

  34. Ken Banks

    Eliyan P. has been so helpful and I really appreciate his professionalism and speedy fixes. He has fixed some issues I have been needed help with for a couple of years. Eliyan has represented your business very well and should be recognized as an exceptional employee. Thanks to Eliyan. Ken Banks

  35. Elize Elisma

    Superb service. One of the very good reasons I would like to use Siteground. I talked to Lilia D. She was so kind and patient

  36. Elize Elisma

    SG Seems to the one of the best Host out there. great customer service.

  37. Richard Crossnet Creative

    Comment thank you so much for the support

  38. Elaine

    Excellent support and communication from Doncho.
    I love when I can just describe my needs and you are willing to make the changes for me, as there is always an anxiety about messing things up no matter how technical i think i am!! Elaine

  39. sameer

    Great and super Support to solve my problem so fast …..That Really help me

    thank you so mush

  40. Konstantin

    Konstantin M. is always fun to talk with. The first person whom I met with the same name as I have :) I wish I had less reasons to contact support but whenever I do it’s superb. The best support service I’ve seen.

  41. Alex

    Marzia nailed it! Saved me hours of head scratching lol.

  42. SE Eggelaar

    Very good service! And helpfull

  43. Maya LaBoo

    Svetoslav was such a big help. So appreciative of his time and support!

  44. Kim

    Their support is just awesome!

  45. mark

    Victoria was helpful and professional. Siteground continues to provide value!

  46. kris

    very very fast at sorting solution! 5 stars

  47. MJ

    Great support and fast . Thank you

  48. Tsakha

    best technical costumer care i have ever came across.

  49. Olivia

    Siteground has THE BEST support I have ever experienced. So professional and quick to resolve issues. I am honestly so happy I chose them as my hosting company!

  50. Jean Hamilton-Fford

    Comment
    Vladimir I. was phenomenal. He quickly and easily sorted the issue I was having with my site. Really appreciate how quickly and professionally SiteGround and their team work to help their customers. Many thanks!

  51. Marco

    Very friendly and knowledgable! Every time I call my issue is resolved! Love SiteGround

  52. Simon Cheng

    Fast response and professional service with good technical support.

    Thanks, that’s why I have to use Siteground.

  53. Jennifer Lund

    Very helpful and explained everything I needed to know.

  54. Armando Contreras

    great support and fast

  55. Rayhaneh Haghgoo

    Their customer service is so great, friendly, helpful and supportive .

  56. Babu Iqbal

    Mihail Great Support Person , thank you Siteground for providing affordable hosting / support service .

  57. Jatinder Singh

    Best Support

  58. Roberto Maresca

    Kind and smart

  59. Aishwarya Singh

    I was helped by Sofiya S. So happy with the website services. They were so quick to solve query..

  60. Jekob Debbarma

    Representatives are so helpful
    Thank You

  61. Rayhaneh Haghgoo

    Their customer service was patient and answer all of my question.

  62. Iain

    Couldn’t have been more helpful

  63. Dorothy Lewis

    I talked with four different reps until I reached Dorbin A. He handled everything quickly easing the frustration that I had at the beginning of our chat. I’d choose him every time! Thanks Dorbin! You ROCK!

  64. DONALD A GERTEISEN

    Very Helpful!!

  65. Molly Leininger

    I had an issue I didn’t think was going to able to be fixed! I was back to fixing up my site within 10 minutes without having to call and wait on the phone! Thank you!

  66. Brian Mcfarlane

    Thank you for helping prepare our sites for migration to Siteground. The support was there on a Saturday evening.
    Amazing.

  67. sarthak gupta

    very kind of you for helping me in no time.

  68. Kevin Seung

    He is very kind. Thank you

  69. tom cartwright

    Thorough answers! Very helpful!

  70. Lautaro

    For the second time I have used this chat and I have received clear, concise and useful information from two different representatives and two different matters. Well done!

  71. Rocky

    Boayan did an excellent job. He knew exactly what to do. Once I followed his instruction, the issue was resolved.

    I trust SiteGround support and will recommend them to anyone that needs web hosting.

  72. Dan Coombes

    Great service from Boyan. He understood my problem immediately, coordinated with the right people to fix it, and kept me informed along the way. Thanks.

  73. Nichilas Alcock

    Just has Eliyan help me transfer over my URL from an old site to the new one I’ve built on Siteground, VERY helpful. Thanks once again.

  74. Punil

    Customer service is fast and very friendly. They are good at resolving issues very quickly.

    Second time I’ve used the support and they’ve been great again. Would recommend as a hosting service!

  75. Marleen

    I got great help from Julian! Very helpful and friendly! Thank you!

  76. Viktoria

    Stanimir V. did and excellent job. He resolved all my issues in one interaction.

  77. Louise

    Excellent help as always from the whole SiteGround team. Kostadin T was very helpful.

  78. Tommy

    SiteGround support has always been amazing. Thank you all so much for helping out so quickly!

  79. Fiona O'Donnell

    excellent, solution driven customer service. Cheery and very helpful! Well done.

  80. R J VLIER

    Comment: Every question I had, Nikol S answered or gave me a lead.
    I thought that she was quick to respond and to the point.
    I am older and need more time to get through things and she was very supportive.

  81. Miria Henry

    Mar P was very helpful and we found solution for both my problems

  82. Yaniv

    Great service always solve my issues! thanks!

  83. Mir Niamul Karim

    Quick response and solution. Great work.

  84. Tony DiNetta

    Gabriel was Excellent! Very helpful and He solved my problem!

  85. mark

    Always awesome!

  86. Rob Dolliver

    I had trouble moving a site. Your support tam is amazing. From the chat support to the technical assistance. I love SITEGROUND. I am am so glad I moved. The support fixed my problem, and my site is so much faster.

    amazing!

  87. Ella Fitriani

    Today is my second time was helped by Konstantin M. He is so helpful and quick response. Also, he is so friendly ;)
    And the most important is his advice solved my problem. Thank you Konstantin and Siteground!

  88. Karol

    Comment
    If it’ll be confirmed that what Alexander did, actually works, he went an extra mile.
    “Give this man a raise.”

    Thanks!

  89. Melissa

    I always get fast, friendly help from siteground! I will always use this hosting, because of the service!

  90. Name *Greg Hails

    Alek was helpful. To be honest I expected to be given the runaround about how it was my problem ad nausem. That is usually the way these things go. But Alek found a problem in the mail config and corrected that. I don’t know if it fixed the problem we will wait and see but action was taken. I am thankful for that and his efforts.

  91. Michael

    Amazing help Thank you!

  92. Gregg E Graening LUTCF RTRP AFSP

    Supercalifragilisticexpialidocious!

  93. Mayda

    Kristine was very helpful and patient and took the time to listen to my concerns.

  94. Ezry Keydar

    Great support!
    Thanks!

  95. Eli Migdal

    Great support – helped to fixed a big issue in minutes

  96. Brian

    Rockstar tech support associate. Wonderful. Question itself totally needs to be in the knowledgebase – the hours needed to wait till clicking SSL – but associate was amazing. <3

  97. John Adams

    Nice and quick support – the way it’s supposed to be.
    Thanks to Atanas P for resolving a simple but weird head scratcher.

  98. Mark

    Siteground are great. They respond quickly and have always had the answers and then implement solutions to any issues I have. 5 out of 5 stars

  99. Amy Barker

    \Hristian was INCREDIBLY helpful and helped me with my issue very quickly. Super friendly and A+++++. Thank you.

  100. Christian Nelson

    Dobin I was so very helpful and fixed my problem in a very short time…he was very polite and friendly. Very short wait to be connected on the chat, and he was very responsive. It’s the best thing about SiteGround…the great technical support…I love it. Thanks so much, Dobrin. :)

  101. Gastone Mwiine

    I love the way you handle clients. Keep it up! You value every single client and you make sure that someone’s need is addresses even if it necessitates you sacrificing a bit. I love the fact that you had to renew my domain name at your expenses and guided me on how i could pay using a convenient method. Such patience is not common among service providers of the 21st century.

  102. Rick

    Excellent assistance, all fixed quick and easily.

  103. Luis Alberto Forgiarini

    Site technical support is always very fast and effective with solutions. I am very satisfied with them. :)

  104. Percival Ian Muico

    awesome support! Got my site fixed twice already hehe

  105. Laerte TurT Jnr

    Siteground Support are Great. Todor Ivanov respond quickly and have had the answers and solutions to any issues I have. Thank You.

  106. Lorraine

    Nikol was most helpful in answering my questions. Appreciate the rapid response time as well!

  107. Candice Zakariya

    Great service! Helped me with all of my tech issues in record time!

  108. Ray

    This guy Vasil, He is incredible. He knows his stuff and fixes things really quick!

  109. David Fletcher

    Quickly sorted with good information thank you.
    Like the chat system

  110. Paul Strikwerda

    My customer service representative fixed my problem within minutes, and I’m so relieved. This is one of the reasons I’m with SiteGround: stellar service from knowledgeable people!

  111. Joyu

    Thank you so much for your help!

  112. SOUPET Eric

    Problems always end up being resolved at SiteGround.

    Thanks.

  113. John G Mejia

    Excellent customer service, and effective technical knowledge.

    Five stars.

    John Mejia

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