Support Services Refund Policy
Please note that by purchasing any support service on our site, you agree to the terms of the refund policy below. The below does not apply to our hosting service.
We firmly believe in and stand behind our service 100%. However, we understand that it cannot work perfectly for everyone all of the time. If we are unable to fix your issue that is repair and not custom development, and have given up, a full refund will be issued. However if you decide to cancel your support request before we have an opportunity to work on it and determine we can not fix it or you are unable to provide the access we need, there will be only a refund of 50% what was paid to us. The reason for this is that we do have operating costs that are incurred when a service is purchased and submitted and in many cases the agent has already completed a portion of the work. The other option is to have your full refund returned in store credit that does not expire.
* Refunds requests are reviewed only within 30 days or less from the original purchase date.
* This above policy does not apply to hosting service, hourly support, special offers, service credit or infection insurance.
Hosting Service Refund Policy
Like most hosting companies and many software companies, we offer a 30-day full money back guarantee. For example, if a new hosting subscriber to WP Fix It hosting joins on January 1st 2020 on a 1-year Annual plan, they can obtain their FULL annual payment back in the first 30 days – up to January 31st of that year – after joining BUT after that 30-day period, they will no longer be eligible for a refund.
That is a full month for a new subscriber to judge the quality of our speed, support and security and notify us for a full refund if they are unhappy with us and wish to move elsewhere.
New hosting subscribers who select MONTHLY payments WILL be entitled to a full money-back guarantee BUT only the first monthly payment and NOT on later monthly payments.
* Hosting refunds are processed minus website transfer cost which is a $47 value.