Back when we started our business in 2009, there were very few companies that were specializing in WordPress Support or even “Managed WordPress Services“. It was mostly freelancers and development companies that built WordPress sites and then had to support them for their clients after the build was complete. There was no single company offering flat fee WordPress Support.
We invented and perfected the flat fee WordPress support model and to this day are still the leaders.
DEC 2009
Company Was Born
JAN 2010
100 WORDPRESS ISSUES FIXED
MAY 2011
LAUNCHED INFECTION REMOVAL SERVICE
APRIL 2012
LAUNCHED SPEED UP SERVICE
SEP 2013
25,000 WORDPRESS ISSUES FIXED
FEB 2014
ACHIEVED AVERAGE TICKET RESOLVE OF 30 MINUTES
MARCH 2017
EMPLOYED 8 AGENTS AND FIXING 24/7
JAN 2010
100 WORDPRESS ISSUES FIXED
AUGUST 2019
MOVED INTO THE VANTIS BUILDING IN ALISO VIEJO
TICKETS SERVICED SINCE 2009
24/7 SUPPORT FOR WORDPRESS ISSUES
ACTIVE SUPPORT CUSTOMERS
OUR CUSTOMERS ALWAYS COME BACK
DAYS FIXING WORDPRESS SITES
FIXING WORDPRESS ISSUES SINCE 2009
OWNER & FOUNDER
DRIVEN AND FOCUSED FOR SUCCESS
Hello. My name is Jarrett Gucci and I come from a retail background that started at Home Depot in Buffalo NY as cashier and 18 months later was asked to be a project manager based out of Carson California with a goal of opening 12 stores in 14 months. This goal was accomplished. I have also been an area manager at Big Lots and Bed Bath and beyond.
I left my very last retail career as a district manager at Linens & Things in 2007 to pursue a hobby of website development as hoped I could make some money doing it. After 4 years of building and managing WordPress sites, one Sunday afternoon while my wife was asleep on the couch, WP Fix It was born. The business idea for this company was modeled after the Apple Support service. Apple Support allows you to pay a flat fee and have your issue worked on until resolved. This concept seemed great for WordPress Support so then began WP Fix It in 2009 and since we have serviced over 232,000 WordPress support tickets to customers all over the world. Something other than our superior and friendly support is the fact that we operate 24 hours a day 7 days a week and can provide INSTANT WORDPRESS SUPPORT to those that need it most and need it fast.
Something you may not know about me besides all this I just mentioned, is that when I was 15 years old my neighbor gave me a 1962 dodge dart and I completely took it apart and rebuilt it. Was extremely fun at the time but would never do that again… So that is some of my background and I will just leave you with our Mission Vision Statement here at WP Fix It. We don’t just fix WordPress, WE CHANGE LIVES.
Kumar
Support Agent
Infection Specialist
PHP SPECIALIST
MEET OUR SUPPORT AGENTS & OPERATIONS STAFF
Kumar is a WordPress developer with 8 years of experience. His skill set includes custom PHP and API works. He worked with various challenging projects also have good eye for making responsive websites. Created lot of custom plugins and themes for website development agencies.
How Long Have You Been Using WordPress?
Since 2009
How Did You Discover WordPress?
searched for a good, versatile and easy to use CMS that narrows my search to WordPress
How Do You Use WordPress?
I use WordPress for almost all type of works since there is no limitation and versatile
How Has WordPress Impacted You?
WordPress gave me a way out and start my own career as freelancer
What Do You Do When Not Working?..
I love cooking and do clay modeling
What Is Your Favorite Movie?
Wall E
What Is Your Favorite Food?
Briyani
Nile
Support Agent
Infection Specialist
SPEED SPECIALIST
Nile Flores is a St. Louis metro east resident, a mom, and the list goes on and on. She originated as a hobby blogger over 15 years ago, and ended up turning her sights to helping people rock out their websites like a rockstar, through Blondish.net. She’s been using WordPress since it began, and was also a b2 cafelog blogger. She encourages clients, and mentors bloggers to achieve their dreams with their websites. She was also a former support technician at Yoast.
Nile frequently presents at WordCamps across the United States as her way to contribute back to WordPress. If she’s not at a WordCamp, or actually home (for once), sometimes she can be found hanging out with her favorite WordPressers, at the local St. Louis WordPress Meetup group.
How Long Have You Been Using WordPress?
Since 2003
How Did You Discover WordPress?
I used b2 cafelog, so naturally moved to WordPress when it became available as a beta version.
How Do You Use WordPress?
Blogging, Design, and Development
How Has WordPress Impacted You?
WordPress has allowed me to express myself through my writing, as well as help and educate others on how to create a website that works, which are 2 of my passions.
What Do You Do When Not Working?..
I hang out with friends, and also raise my son, who is a WordPress user.
What Is Your Favorite Movie?
Spirited Away
What Is Your Favorite Food?
A tie between Spaghetti and Philly Cheesesteak
Lucille
Support Agent
PHP SPECIALIST
I’ve been a SUPPORT AGENT since May 2016 and have since helped over 500 customers resolve their WordPress-related issues.
Since 2006, I have helped businesses establish their brands online. For many years, I have worked as a freelance website designer/developer working with several companies and have since started my own website design business. I’ve been working very closely with WordPress for the past several years. Most projects would consist of design integration, front-end development, as well as back-end programming. Companies have also hired me to help design their brand, which often included: custom logo design, business card design, flyer design, etc.
How Long Have You Been Using WordPress?
8 years and counting! I’ve worked on my first WordPress website in early 2009.
How Did You Discover WordPress?
I first discovered WordPress while searching for an easy-to-use blogging platform for one of my clients in early 2009.
How Do You Use WordPress?
I use WordPress on a daily basis while fixing all sorts of WordPress-related issues as well as developing new WordPress websites for clients worldwide.
How Has WordPress Impacted You?
I learned a lot as a developer ever since I first started using WordPress. Being considered a WordPress developer has opened many windows of opportunities along the way.
What Do You Do When Not Working?..
When I’m not too busy working, I like to enjoy some family time with my loved ones.
What Is Your Favorite Movie?
There are too many to count. My top three would probably be: Mary Poppins, The Wizard of Oz and E.T.!
What Is Your Favorite Food?
My favorite food would probably have to be steak on the BBQ!
Micky
Support Agent
Service Operator
Over 17 years experience as a software developer and super geek with a high attraction to any type of web interface.
How Long Have You Been Using WordPress?
Since 2010
How Did You Discover WordPress?
Being the nerd that I am!
How Do You Use WordPress?
I use WordPress to help other be successful.
How Has WordPress Impacted You?
WordPress enables me to create awesome sauce websites.
What Do You Do When Not Working?..
I like to write music and other types of writing.
What Is Your Favorite Movie?
Despicable Me…;)
What Is Your Favorite Food?
Texas BBQ
TAMARRA
Support Agent
Service Operator
How Long Have You Been Using WordPress?
Since 2009
How Did You Discover WordPress?
I wanted to start a sewing blog for a hobby of mine.
How Do You Use WordPress?
Development and helping others succeed online
How Has WordPress Impacted You?
WordPress is awesome for me because it is always changing and this forces me to keep learning which I love to do.
What Do You Do When Not Working?..
Make clothes and gardening. Also love kick boxing…;)
What Is Your Favorite Movie?
Bodyguard
What Is Your Favorite Food?
Any type of pasta
Randal
Service Manager
Support Agent
There are very few things I get stuck on when trying to fix WordPress issues and the best thing about what I do here is seeing new and complex issues that I have not worked on yet because I get challenged and they is exciting.
How Long Have You Been Using WordPress?
Since 2007
How Did You Discover WordPress?
A client of mine used it to build a blog for his business.
How Do You Use WordPress?
To feed my family by resolving support tickets full time for WP Fix It
How Has WordPress Impacted You?
WordPress is the financial support system to provide for my family and also allows me to make great connections with other WP professionals.
What Do You Do When Not Working?..
I love to camp with my family and play hockey.
What Is Your Favorite Movie?
Good Fellas
What Is Your Favorite Food?
Buffalo Wings
Gus
Support Agent
Infection Specialist
Speed Specialist
PHP SPECIALIST
What Do You Do When Not Working?..
I actually really enjoy doing woodworking and have built a lot of furniture that I use in my house.
What Is Your Favorite Movie?
JFK
What Is Your Favorite Food?
Any type of Asian cuisine
Kalvin
Operations Staff
Support Agent
While I do know a small amount of WordPress and how to work with it, my main goal here at WP Fix It is hardware management. I manage all the computers and mobile devices our agents use to service WordPress support tickets. I also spend a large portion of my time doing server management making sure that our site and supporting software we use to troubleshoot WordPress issues is always working at full capacity.
What Do You Do When Not Working?..
I like to spend time with my family and take them fishing.
What Is Your Favorite Movie?
Changing Lanes
What Is Your Favorite Food?
Hands down all day CHEESE BURGERS! <~~~I know very bad for me.